Refund & Returns Policy

Bespoke / Custom Goods Policy: Because each timepiece is individually hand-modified and built to order, all sales are final. We do not accept returns or cancellations for change of mind once an order is placed.

Defects & Modification Issues: Returns or replacements are only accepted if the timepiece arrives with clear, significant defects to the modification (e.g., misaligned dial insert, internal dust/debris, or damaged optical gel).

• Reporting Window: You must report any physical or optical defects within 48 hours of delivery.
• Verification Process: Email us at enquiries@raahstudio.shop with your order number, clear high-resolution photos, and a brief video showing the issue.
• Resolution: Approved claims will receive a prepaid return label for repair, module replacement, or a full refund if a repair cannot be fulfilled.